Delete your UpWaiter account

How to request deletion of your UpWaiter account and the data associated with it.

This page explains how users of the UpWaiter mobile app and the UpWaiter platform can request deletion of their account and associated personal data. UpWaiter is operated by Eaty City OÜ ("Company", "we", "us").

01How to request deletion

  1. Send an email to info@eatycity.com with the subject "UpWaiter account deletion".
  2. Send it from the email address linked to your UpWaiter account, or include the email address or phone number you use to sign in.
  3. If you manage a venue, include the venue name so we can identify the account.
  4. We may contact you to confirm that you are the account owner before deleting anything.
  5. We will confirm by email once your account and data have been deleted. Requests are completed within 30 days.

You can also ask us to delete specific data (for example photos or files you uploaded) without deleting your account. Use the same email address and describe which data you want removed.

02Data that is deleted

When your account is deleted, we permanently delete:

  • Name, email address and phone number
  • Account identifiers and login credentials
  • Photos, files and documents you uploaded
  • App activity and usage history linked to your account
  • Device identifiers linked to your account

03Data that is retained

Some data must be kept after deletion:

  • Transaction and invoice records are retained for up to 7 years where required by accounting and tax law, and are then deleted.
  • Crash reports and diagnostic logs are kept in anonymized form, no longer linked to you, for up to 90 days.
  • Backups containing your data are overwritten within 30 days.

04More information

For details on how we process personal data, see our Privacy Policy. For any questions: info@eatycity.com