These Rules govern the UpWaiter Loyalty Program operated by Eaty City OÜ for Customers and Merchants on the Platform.
01Program purpose
This initiative serves three key functions: acquiring new customers, boosting purchase frequency, and keeping existing customers engaged. The program operates through a 5.5% marketing fee structure.
02Loyalty accrual
Participants earn rewards equal to 5.5% of the gross transaction amount in Loyalty Points.
03Legal nature
These points carry specific restrictions: they:
- Are not electronic money
- Do not represent a monetary obligation
- Cannot be withdrawn or transferred by customers
04Validity
Points remain active for 12 months, after which they expire and are removed from accounts through a process called Breakage.
05Redemption
When customers use their points, the merchant applies a discount. The company calculates VAT from the net amount.
06Compensation
The company settles its obligations through netting arrangements rather than direct bank transfers.
07Funding
The marketing fee provides all program financing, with no escrow or safeguarding mechanisms.
08Breakage
Expired points belong to the Company and are recognized as net profit.
09Modifications
The operator may update program terms with 30 days' prior notice.